Dear Sir / Madam (or in the neutral gender, Mamsir),
I don’t understand why this happens. I get on my phone the same amount of minutes every month, use the same services at roughly the same rate every month. You would think this means that my cell phone bill is roughly the same every month. It’s not.
Mind you I am not an expert in the inner workings of your billing system. The incentives, the services, all that stuff is mumbo jumbo to me. I know I have some services on my phone that are related to the package I subscribe to, and if that’s the case, then its my bad and I shall call you soon to unsubscribe. However, if that is not the case, you are running a scam. I am unclear as to what the legal term of this is, but where I’m from, it is known as BULLSHIT. Of course, some may call it dog shit, some might call it horse shit, but it is clear, this thing you are doing is shit.
Please explain the wonderful workings of your billing system, and let the day I get my phone bill be as wonderful as the rest of the days of the month. I mean, that is your slogan, right?
A wonderfully disgruntled customer